I told him I can ship it to the Washington DC address and exchange the size and pay for the shipping!!! He said at this point we can’t do anything for you!!!! It should have been easier since I’m only exchanging the sizes. I’m really disappointed with the way they handled my case. He said no you can’t the only way wether you can try to go to a store and ask to exchange!!! I don’t have a store near me and it doesn’t make any sense to book a ticket just to change my jackets. He said we can’t do anything for you, you purchased something overseas we are not able to exchange it I said well on your website I can exchange within 30 days and I don’t want to return I only need to exchange it. I called back insisting to speak to a supervisor, finally after 10 mins on hold I got someone on the phone. I called the customer service and then the representative basically told me we can’t do anything to you, you have to find the nearest store I said the nearest store is 2 hours flight (Washington DC) it doesn’t make any sense to ask me to fly to change my jackets since I don’t have a near store next to me! I asked her to transfer the call to her supervisor she said he is busy I waited for 15mins on hold and then she said someone will call you back! Again, I haven’t received a call. I found out that the store has been closed(new York city store) I sent an email to the customer service I haven’t got a respond. I had an issue with my purchase order and I thought I would be treated differently.My husband last week was in Germany he purchased a jacket and a coat with the wrong size, I was planning to go to the nearest store to exchange the sizes. I am purchasing from massimo Dutti almost on a monthly basis. An apology would be a start but i doubt if I’ll get one.
If they think i’m going to forget about this they need to think again because I’m very angry and will escalate my complaints to Twitter and any other site to discredit them. I think this a disgusting way to treat customers and how dare they keep my money for no apparent reason except gross inefficiency. I have rung them on four separate occassions and each time I’m fobbed off with the same story that someone will look into it and ring me back, but of course they dont I have made two trips back to the store to ask for my refund but always get the same unhelpful response which is that it’s nothing to do with them and i should ring customer services. That was on 25th October and I’m still awaiting my refund and its now the 25th of November. I bought a dress on line, had it delivered to the store on the Kings Road London, collected and opened it in the store but because it was of poor quality i returned it over the counter at the dame time. I will not be purchasing anything from Massimo Dutti in future because I’m appalled and extremely disappointed by their poor customer service. For more information or queries on store locations, payment, refund, cancellation, exchange, or others, reach the Massimo Dutti customer service. They are available as physical card and e-gift card. You can also purchase gift cards for special occasions. If not happy with the purchase, products can be exchanged or returned within 30 days of purchase.īy visiting any of the Massimo Dutti stores customers can opt for customised Personal Tailoring suit or shirt. Accepted cards include Visa, MasterCard, AMEX and PayPal. The website lists each product with description, price, colour, sizes available, composition and care instructions. The categories found include jackets, blazers, knitwear, trousers, shirts, t-shirts, denim, swimwear, shoes, bags, fragrances and accessories. Products can be shopped at any retail store or on the website using major credit cards. Though the brand was originally aimed at men’s fashion, it has now included women as well as kids clothing. Part of Inditex Group, the company is headquartered in Tordera, Spain and currently operates more than 840 stores in more than 73 countries. Massimo Dutti is an Italian clothing company founded in 1985.